If you have sent a bitcoin payment or requested a withdrawal of Bitcoin, you may have noticed that your transactions are taking much longer than usual to process.
We are currently working through a backlog of ~4 thousand support emails, and we want to thank you for your patience. Since we have been receiving a large number of tickets about transaction confirmation delays, we are making this short announcement to explain, what is going on with the transaction confirmation time at the moment.
Please understand, that HashFlare does not control or affect the transaction confirmation time directly in any way. Transactions on the Bitcoin network are grouped into blocks and added to the historical records of the blockchain by miners. High traffic on the blockchain and competition among users to have their transactions included in the next block will inevitably cause some transactions to get stuck in a queue for transaction confirmation. This queue is known as the Mempool. You can monitor the current size of the Mempool, as well as some other stats here.
If your bitcoin transaction to or from HashFlare has not confirmed yet, you will need to wait for it to be confirmed by the miners. Hashflare does not control the confirmation time and hence, cannot affect the speed of these transactions. However, don't worry, if you see the Transaction hash or TxID, your transaction has been broadcast to the network and will eventually collect the required number of confirmations to complete the transfer within several hours.
Once again, we would like to thank you for your patience and understanding!