How to reset 2-factor authentication?

If for some reason you cannot pass the 2-factor authentication, we can remove it after verifying ownership of your account. 

Here is the form that you need to fill in order to remove 2FA: 

  1. Account Details:
    1. Screenshot of your account's History (if available)
    1.1. Email
    1.2. Wallet
    1.3. First Name
    1.4. Last Name
    1.5. Company (if present) 
    1.6. VAT Code (if present) 
    1.7. Address 1
    1.8. Address 2
    1.9. City
    1.10. Region
    1.11. Country
    1.12. Postal Code
  2. Payment information:
    1. Information about past purchase(s): invoice ID, quantity of purchased hashrate, price, payment method
    2.2. Balance
    2.3. Hashrate
    2.4. Pool allocation

In order to speed up the process, please copy the above form, paste it to your request and fill it in as much as you can, before submitting the request! 

Submit a request